Returns and Refunds
CAN I return my purchased item?
Not all items purchased from Razor4x4 can be returned for a refund. Items that are not in stock in the Razor4x4 or Streetfx Pty Ltd warehouse that need to be ordered form an international supplier cannot be returned.
All other items that are available for return will attract a 15% Return Fee when refunding via your original purchase method. You can opt to instead receive store credit applied to your customer account for 100% of the original purchase price.
Please note any products that have been opened, test fitted, damaged, packaging or contents lost or damaged will NOT be accepted for return.
Please also note shipping costs in your original purchase will not be refunded.
Due to the associated transactional costs from the use of Afterpay and Zip Money, Paypal, Stripe and Shopify Payments any order cancelled using either payment method will attract a 6% processing fee. Swapping to another product will not attract any cancellation fee. Please note that cancellation fees if applicable is added to the return fee.
HOW do I return my purchased item?
Firstly you will need to contact Razor 4x4 by email to require a return for your item. If Razor 4x4 approves your return request you will be provided with an RMA number. Use this as your reference number in all future communication with Razor 4x4 regarding your return.
Once you are given an RMA number by Razor 4x4 you will then be responsible for shipping the item back to the provided Address. Ensure you use a courier service with tracking capabilities and insurance options. Ensure the item is packaged well and securely and will not deteriorate or get damaged. The item must be returned in perfect original condition including its original packaging for a return to complete.
Affix the RMA Number to the package, Do not affix labels to the product box, this will result in damage to the product and void a Return. The item must be put within a box or wrapped to ensure the original packages remained in perfect condition for resale.
WHEN will the refund be applied?
Upon receiving the item Razor 4x4 will process the return within 72 hours. Once completed you will be advised of the return approval status.
Once approved for refund your refund method will be processed. Refunds will be returned via the original payment method only.